Refund Policy

This policy applies to tenants in Ontario who have paid the one-time activation fee for a Briidge rent payment guarantee. It covers refunds of that activation fee only. It does not apply to landlords, to monthly rent payments, or to any other Briidge service.

Coverage begins on the first date Briidge guarantees your rent payment to a landlord who has accepted the guarantee. Until that date, the fee you paid is treated as a pre-approval activation, not as live coverage.

Your pre-approval is valid for 30 days from the date of payment. During this period you can present your Briidge guarantee to as many landlords as you need.

If no landlord accepts the guarantee within your 30 day validity period, you may request a full refund. Refund requests must be made within 5 business days of the end of the validity period by emailing hello@usebriidge.com.

If you cancel within 48 hours of payment, and before presenting your guarantee to any landlord, you will receive a full refund within 5 business days.

If you cancel after 48 hours but before a landlord has accepted and coverage has started, a CAD 35 administrative fee applies. The balance is refunded within 5 business days.

Once a landlord has accepted the guarantee and coverage has started, the fee is non-refundable. This is the point at which Briidge takes on the financial risk on your behalf.

Email hello@usebriidge.com from the address on your application with your guarantee ID. Approved refunds are returned to the original payment method within 5 business days.

Nothing in this policy limits any rights you have under Ontario consumer protection law or other applicable Canadian law.