Privacy Policy

Briidge ("Briidge", "we", "us", "our") is a rent guarantee service operated in Ontario, Canada. We help renters who don't fit traditional checks get approved, and pay landlords on time when they say yes. You can reach us at privacy@usebriidge.com.

When you apply or interact with Briidge, we collect:

• Identity & contact: name, email address, phone number, city.
• Application details: employment status, income range, your written context, role (renter or landlord).
• Marketing & attribution: how you heard about us, and whether you opted in to marketing emails.
• Consent metadata: the date, time, IP address, and browser user-agent at the moment you accepted these terms — so we can prove your consent if asked.
• Technical data: basic logs (IP, browser, pages visited) needed to keep the site running and secure.

We do not run credit checks, criminal record checks, or pull data from third-party data brokers without telling you first and asking for separate, explicit consent.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we collect personal information only for purposes a reasonable person would consider appropriate:

• Evaluate your application for a rent guarantee (with your consent).
• Contact you about your application or our service (with your consent).
• Send marketing — only if you explicitly opted in. You can opt out anytime.
• Improve the service using aggregated, anonymized usage data.
• Comply with the law and protect against fraud or abuse.

We do not sell your personal information. Ever. We share it only with:

• Landlords — only after you've been accepted and matched with a specific property, and only the information needed for that match.
• Service providers we rely on to operate (cloud hosting, email delivery, analytics). They process data only on our instructions and are bound by confidentiality.
• Authorities — only when legally required (court order, regulatory request).

Briidge is operated from Canada. Your data is stored on infrastructure hosted in Canada and the United States. Some of our service providers may process data outside Canada; in those cases, your information is protected by contractual safeguards equivalent to those required by Canadian law.

• Unsuccessful applications: retained for up to 24 months, then deleted or anonymized.
• Active customers: retained for the duration of the relationship plus 7 years to meet financial-services record-keeping obligations.
• Marketing data: retained until you unsubscribe, then suppressed (we keep your email on a suppression list so we don't accidentally email you again).

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent at any time (subject to legal and contractual restrictions).
• Delete your data, where we are not legally required to keep it.
• Complain to us, or to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, email privacy@usebriidge.com. We'll respond within 30 days.

We protect your data with industry-standard safeguards: encryption in transit (HTTPS) and at rest, access controls, audit logs, and regular security reviews. No system is perfectly secure — if we discover a breach affecting your data, we'll notify you and the Privacy Commissioner as required by law.

We use only essential cookies needed to operate the site (session, security). We don't use third-party advertising cookies, tracking pixels, or behavioural analytics tools at this time. If we add them, we'll update this policy and ask for your consent first.

Briidge is not directed at people under the age of majority in their province. We do not knowingly collect information from anyone under 18. If you believe we have, please contact us.

We may update this policy as our service evolves or as the law changes. Material changes will be posted on this page with a new "last updated" date and version number, and where appropriate we'll notify you by email.

Questions, complaints, or requests: privacy@usebriidge.com